We hear this often from our small and medium sized clients quite often. They have been so busy "in" the business they haven't had time to work "on" it. When they do look up they find their business is 'stuck' and they are not quite sure what to do about it. 'Stuck' can look like many things, it could be rapid growth, a big project/contract, lack of consistent processes, the wrong people in the wrong seats (or the right people in the wrong seats), lack of a clear vision or plan for the future, not having everyone on the same page, a lack of data to make solid decisions... the list is endless.
What we see are CEOs and Executive Teams finding themselves in a quandary and not sure how to get out of it. I've been there and understand it completely and looked around to find the right kind of solution myself. I am a natural skeptic so I want tried and true, proven but easy-to-use tools and systems to get things done. I was attending a multi-day certification program and sitting at lunch when my table-mate sitting next to me shared Gino Wickman's book, "Traction" with me. I flipped through it that night and poked around the website that evening and was convinced that I had found a great solution to my issues. The concepts were simple, the tools are straightforward, and the methodology is tried and very sound.
Years later I find myself offering the Entrepreneurial Operating System (EOS) to our own clients because it is just such an elegantly simple methodology and toolbox...and it works!
EOS helps entrepreneurs get what they want from their business.
EOS does three things we call Vision, Traction, Healthy:
Want to learn more, you can hear directly from Gino Wickman in the quick YouTube video below and check out our website: http://www.hcm2020.com/learn-more-about-eos.html to learn more about how we can facilitate the EOS process for your organization.
The Launch of HCM2020's new tagline: We Keep Business Simple™
We thought it fitting to share our new tagline with our community and where it comes from.
"We Keep Business Simple" comes from this quote from the brilliant Sir Richard Branson, British entrepreneur and investor.
Business is really not complex, although there are a lot of people that try to make it so. This is usually done for one of two reasons (1) self preservation, (2) money, because time is money for those who charge by the hour. It's just not how we operate at HCM2020. Our goal is to get in, work with clients and teach them what they need to know to self manage, then get out. We don't charge hourly because it's not about running up the clock, it's about making a difference, helping entrepreneurs, and doing what's right for our clients. So making things complex is not high on our list of "To Do's" - anything but.
"I saw this quote from Richard Branson, who I greatly admire, and it instantly resonated with me and what we're trying to do with HCM2020. We are constantly seeing organizations trying to over complicate things and our goal is to unravel that and help bring simplicity and clarity to business management." Amy Riccardi, CEO, HCM2020
HCM2020's goal in 2015 is to encourage dialog about the basic tenants of business that have been made more complex. Take "big data", "dashboards", "culture", "business process re-engineering" - pick a buzzword. None of this has to be complicated but industry makes it so. Our goal is to help entrepreneurs quickly and easily weed through the muck of complexity and get clarity on what is important (and what isn't) and grow businesses efficiently and successfully.
So that's what's behind "We Keep Business Simple"!
Every organization hits a ceiling at some point. Some figure out how to break through it, some linger there longer than they like, while other businesses simply fizzle out. I know because I've seen it in my own businesses and others as well.
The question becomes, what to do about it. How do you push through successfully and how can you head it off in the future?
Here are six key components of every business, and to the degree you can solidify all six, it becomes easier to see those ceilings coming and address them (or avoid them) in the future. The brilliant Gino Wickman discusses these in his book, "Traction" and they are definitely worth exploring.
1. Get a clear Vision.
Work with the executive team to set a clear vision for where the organization wants to go and get everyone on the executive team in agreement. Set clear values for the organization that are not "pay to play" values like trust and honesty - everyone should have those coming in to your organization. Set values that go deeper and give examples of how people can demonstrate them.
2. Create Right Bus and Right Seats - then select the Right People for the Seats.
Quite literally, in that order. Toss the typical org chart, think like a strategic Board of Directors and create a totally new "bus" not based on the people who you currently have but the organization you need for the future. Then design the "seats" then choose the right people for them. This is an eye opening exercise and you may find that some of the people that got you where you are now are not the ones who will take you into the future.
3. Get Clear on Data.
What data points about your business would you need to look at weekly, in order to know the health of your organization? This one throws people for a loop, but it's a great exercise. We're not talking financial statements that you look at monthly or quarterly. What weekly data do you need to see to know all is well in your business?
4. Deal with your Issues.
Many meetings are spend rehashing the same issues over and over and over. It's important to clearly identify the root cause of the issues, discuss it thoroughly, solve the issue and assign it to someone to take care of. The sooner you master this brilliant process, the more time you will have to tend to your business.
5. Know your Core Processes.
There is a saying that 20% of your business processes produce 80% of your revenue. Do you know what those are? Identify them, document them, share them. Note I didn't say 100% of your processes, just the key 20%.
6. Get Traction Throughout the Organization.
By setting a clear vision, getting the right seats and people placed, by having clear and transparent data, dealing with issues, and documenting core processes, your organization can gain significant traction - which means getting everyone on the same page and accountable to each other.
The program Wickman has designed is called the Entrepreneurial Operating System, or EOS. We found it years ago and it is truly a proven, elegantly simple set of tools and processes to consistently identify when the ceiling is coming and how to punch through it successfully. By strengthening each of the six key components you can propel your organization to greater success. We help organizations by facilitating the EOS process.
Curious to learn more? Click here to get details! Or join us at one of our Rocket Fuel Events!
Amy Riccardi is the Chief People Officer and Founder of HCM2020. She's a guest lecturer at Georgetown and George Washington Universities and works with executive teams and CEOs to help scale and grow their business.